Delivery

• Please allow 5-15 business days for delivery to the United States, Canada, United Kingdom, Australia, New Zealand and all European Union Countries.
• Please allow 12-20 business days for delivery to the rest of the world.
• Tracking number for every order.

 

• I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 2 - 5 business days of processing and production time for your order to ship out.

 

• WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globeas our product research team spends the time to source for quality Posters.

• I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at zen.yifu@gmail.com If the address is wrong, we can correct this within 24 hours.

• MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

• CAN I CANCEL MY ORDER?

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

• WHAT ABOUT POSSIBLE CUSTOM FEES?

Once your order has been shipped, we are not responsible for any custom fees, so you may need to pay them once your order has arrived to your country (this very rarely happens).

• HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

• WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

• HOW SAFE IS MY PERSONAL INFORMATION?

For more information on how we secure and use your information, please consult our Privacy Policy.